Transparent pricing, built for scale
Search your company's knowledge. Chat with your customers. One pipeline. One price.
Every plan includes enterprise search, customer-facing chatbot, AI capabilities, and support. No hidden fees. No mandatory surcharges.
Pricing valid as of March 24, 2026
Chatbot
For customer-facing chatbot
Billed monthly. Cancel anytime
Best for solo operators and small businesses. Maximum 1 user.
- 14-day free trial, no credit card
- Self-serve onboarding
- All processing features
OCR (1), Anonymize L1 (1), L2 (2), L3 (3), Translate (11), Custom Prompt (1 + AI credits)
- AI models
Standard: 1-2 credits
Advanced: 3-6 credits
Premium: 10 credits
- Email support
3 business-day response
- Monthly billing
Cancel anytime
- Enterprise search
Enterprise Search Plans
Full-featured document intelligence for teams of every size
Starter
For individuals and small teams
Billed monthly. Annual $35 per user/month
Best for 1-10 users. Small teams needing search and chatbot.
- 14-day free trial, no credit card
- Self-serve onboarding
- AI models
Standard: 1-2 credits
Advanced: 3-6 credits
Premium: 10 credits
- Advanced processing features
OCR (1), Anonymize L1 (1), L2 (2), L3 (3), Translate (11), Custom Prompt (1 + AI credits)
- Email support
2 business-day response
- Usage dashboards & analytics
- Audit logs
Silver
For growing teams
Annual contract. Quarterly Adjustments
10 user minimum. Single department or team ready for sales-assisted onboarding.
- White-glove onboarding
- AI models
Standard: 1-2 credits
Advanced: 3-6 credits
Premium: 10 credits
- Advanced processing features
OCR (1), Anonymize L1 (1), L2 (2), L3 (3), Translate (11), Custom Prompt (1 + AI credits)
- Email support
1 business-day response
- Usage dashboards & analytics
- Audit logs
Gold
Multi-department deployment
Annual contract. Quarterly Adjustments
25 user minimum. For larger deployments not requiring enterprise compliance.
- White-glove onboarding
- AI models
Standard: 1 credit
Advanced: 1 credit
Premium: 1 credit
- Advanced processing features
OCR (1), Anonymize L1 (1), L2 (2), L3 (3), Translate (11), Custom Prompt (1 + AI credits)
- Priority support
4-hour response
- Usage dashboards & query analytics
- Audit logs
Enterprise
Compliance, security, and infrastructure control
250+ users with committed annual deals. Annual contract with quarterly adjustments
- Everything in Gold
- SSO (SAML 2.0 / OIDC) and SCIM provisioning (org-wide)
- SLA with financial penalties
- Vault geographic controls (data residency by region)
- Customer-hosted vaults and vector stores
- Advanced analytics & API access
- Named support team + dedicated Slack (1-hour response)
- Custom DPA & MSA
- Priority access to new AI models
Every plan includes enterprise search, customer-facing chatbot, all processing features (OCR, Anonymize, Translate, Custom Prompt), white-glove onboarding, and a Vault allocation. SSO and SCIM available on Enterprise. No mandatory support surcharges. No surprise renewal increases. Your order form shows one price.
Every plan includes
Extend your plan
Scale your deployment with add-ons that match your needs. Vault expansion packs increase your document ceiling without requiring a tier upgrade.
Chat Messages
Increase the number of customer chat messages to your account. Prepaid blocks reduce the per-message cost:
| Price | Addtl. Units | Price / month | vs. Overage |
|---|---|---|---|
| $12/mo. | 500 addtl. msgs | $0.024 per msg | 20% savings |
| $20/mo. | 1,000 addtl. msgs | $0.020 per msg | 33% savings |
| $40/mo. | 2,500 addtl. msgs | $0.016 per msg | 47% savings |
Automatic overage at $0.03/message/month keeps the product running before upgrading.
Storage Expansion Packs
Add storage to your shared org-wide Vault pool when document size exceeds your per-user allocation.
| Price | Addtl. Units | Price / Month | vs. Overage |
|---|---|---|---|
| $15/mo. | 25 GB addtl. | $0.60 per GB | 20% savings |
| $25/mo. | 50 GB addtl. | $0.50 per GB | 33% savings |
| $40/mo. | 100 GB addtl. | $0.40 per GB | 47% savings |
Automatic overage at $0.75/GB/month keeps the product running before upgrading users. Adding users also grows your Vault pool.
Processing Credit Blocks
Add processing credits for document OCR, anonymization, translation, and Custom Prompt operations.
| Price | Addtl Units. | Price / Unit | vs. overage |
|---|---|---|---|
| $25/mo. | 150 addtl. credits | $0.167 per credit | 20% savings |
| $35/mo. | 250 addt. credits | $0.14 per credit | 30% savings |
| $60/mo. | 500 addtl. credits | $0.12 per credit | 40% savings |
Automatic overage at $0.20/credit keeps the product running before upgrading users.
AI Credit Blocks
Add AI credits to your shared org pool when query and chatbot usage exceeds your per-user allocation.
| Price | Addtl. Units | Price/Unit | vs. overage |
|---|---|---|---|
| $12/mo. | 500 addtl. credits | $0.024 per credit | 4% savings |
| $22/mo. | 1,000 addtl. credits | $0.022 per credit | 12% savings |
| $50/mo. | 2,500 addtl. credits | $0.020 per credit | 20% savings |
Automatic overage at $0.025/credit keeps the product running before upgrading users.
Anonymize
Each level is cumulative. You pay for the highest level selected, not the sum. Available on every plan.
| Level | Features |
|---|---|
| Level 1 - People & Std. Numbers | Names, credit cards, SSNs, account numbers. |
| Level 2 - Places | Organizations and locations |
| Level 3 - Personal Info (PII) | DOB, job titles, emails, and identifiers |
Translate
Convert documents into target languages at processing time. The translated version is stored alongside the original and is fully searchable. Available on every plan.
Analyze/Synthsize
(Custom prompt)
Run custom prompts against documents at processing time. Generates summaries, extractions, structured metadata, classifications, or risk scores. Available on every plan.
OCR
Extract text from scanned documents, image-heavy PDFs, and architectural drawings. Required for any document collection with paper-origin records. Available on every plan.
EVERY PLAN
White-Glove Onboarding, Included
Other vendors charge for implementation or leave you with a self-service guide. We assign a dedicated onboarding team to every customer from day one, regardless of plan size.
Dedicated onboarding specialist
A named point of contact manages your rollout end to end, coordinating across your stakeholders so nothing falls through the cracks.
Custom implementation plan
We map your data sources, integrations, and user workflows before setup begins. Your implementation plan is tailored to your environment, not a generic checklist.
Hands-on data migration
Our team assists with connector configuration, data ingestion, and Vault setup so your team can search across existing repositories from day one.
Live training sessions
Role-specific training for admins, power users, and end users. Sessions are recorded and available on-demand for new hires and future reference.
Success milestones & check-ins
We define measurable activation goals together and schedule regular check-ins during the first 90 days to track adoption and resolve blockers.
Security & compliance review
Before go-live, we walk your security team through encryption, access controls, and audit logging so procurement and IT sign off with confidence.
Total Cost of Ownership
See the full picture
Enterprise search pricing looks simple until the invoice arrives. Most vendors layer on add-on fees, mandatory support surcharges, and uncapped renewal escalation. Here is what your total cost actually looks like.
What's really in their price?
| Feature | Tricky Wombat | Typical Enterprise Search Vendor |
|---|---|---|
| AI capabilities | Included | +$10–15/user/month |
| Dedicated support | Included | 10% of annual contract |
| SSO & SCIM provisioning | Enterprise | Enterprise tier only |
| Renewal escalation cap | 3% annual max | 7–12% typical |
| Audit logs & analytics | Audit logs in Gold+, full analytics API in Enterprise | Add-on or Enterprise only |
| Document processing limit | 1 GB per document | Truncated at 17–64 MB |
| Customer-facing chatbot | Included in every plan | Not offered / separate vendor required |
| Document processing (OCR, Anonymize, Translate) | Included in every plan via processing credits | Not available |
Real-world cost comparison
Growing Team
25 Silver users
Tricky Wombat
$14,700/year
$45,400 over 3 years
Typical Vendor
$22,000/year
$71,000+ over 3 years
Lower total cost
Savings grow each year due to capped renewals
Multiple Departments
100 Gold users
Tricky Wombat
$66,000/year
$204,000 over 3 years
Typical Vendor
$86,000/year
$285,000+ over 3 years
Lower total cost
Savings grow each year due to capped renewals
Comparison based on publicly available pricing data and analyst reports for leading enterprise AI search platforms. Actual costs vary by vendor, deployment size, and contract terms.
Pricing FAQ
Frequently Asked Questions
Each plan includes a Vault storage allocation. Projects are unlimited and free at every tier. You pay for the storage you use, not how you organize your content. If you approach your Vault ceiling, you can add a Storage Expansion Pack without upgrading your entire plan.
Your Vault never stops. You receive notifications at 80 % and 100 % of your storage allocation. Usage above 100 % keeps indexing and is billed at $1.00/GB/month as overage, settled quarterly. You can reduce overage three ways: add users (each user grows the pool), buy a prepaid Storage Expansion Pack at a lower per-GB rate, or upgrade tiers (Gold users contribute 2× the storage of Silver).
AI credits cover search queries and the LLM portion of Custom Prompt operations. Standard models (Haiku 4.5, GPT-5-mini, DeepSeek, Mistral, Llama): 1-2 credits. Advanced models (Sonnet 4.6, GPT-5, GPT-5.4): 3-6 credits. Premium models (Opus 4.6): 10 credits. Gold and Enterprise: all models at 1 credit. Chatbot messages use a separate account-level pool. Advanced model chatbot responses also consume AI credits.
Every user includes AI-powered search, a customer-facing chatbot, access to all processing features (OCR, Anonymize, Translate, Custom Prompt), AI and processing credit contributions to a shared org pool, a Vault storage allocation, and support appropriate to the tier. There are no separate add-on fees for AI capabilities, chatbot, document processing, or support.
Each user contributes storage to a shared org-wide Vault pool.
- Starter users contribute 5 GB each.
- Silver users contribute 10 GB each.
- Gold users contribute 20 GB each.
A 50-user Silver team gets 500 GB. Adding users grows your Vault automatically. Projects are unlimited and free at every tier. If your storage usage outpaces your allocation, usage above your limit is billed at $1.00/GB/month, or you can buy a Storage Expansion Pack at a lower per-GB rate.
Annual prepayment includes a 10% discount compared to quarterly billing. All plans include a 3% annual renewal cap, so your costs are predictable year over year.
Our all-in TCO is 29-55% lower than the leading enterprise search platform plus a separate chatbot vendor. The gap comes from four sources: chatbot included in every plan (competitors require a separate vendor), no AI add-on fees, no mandatory support surcharge, and capped renewal increases (3% vs. 7-12% typical). Mixed-tier deployments (Gold for power users, Silver for lighter users) widen the gap further.
Common hidden costs include separate AI/agent capability fees ($10-15/user/month), mandatory support surcharges (10% of ARR), uncapped renewal escalation (7-12% annual increases), document size limits that silently truncate your content, and no customer-facing chatbot (requiring a separate vendor at $6,000-36,000/year). Tricky Wombat includes AI capabilities, chatbot, all document processing features, and support in every plan. SSO and SCIM are available on Enterprise.
All users in an organization are on the same tier (Chatbot, Starter, Silver, or Gold). Enterprise agreements (250+ users) support mixed Silver and Gold seats within the same org.
Chatbot has no minimum. Starter supports up to 10 users. Silver requires a 10-user minimum ($5,880/year). Gold requires a 25-user minimum ($16,500/year).
Standard models (Haiku 4.5, GPT-5-mini, DeepSeek, Mistral, Llama): 1-2 credits. Advanced models (Sonnet 4.6, GPT-5, GPT-5.4): 3-6 credits. Premium models (Opus 4.6): 10 credits. Gold and Enterprise: all models at 1 credit. Chatbot messages use a separate account-level pool. Advanced model chatbot responses also consume AI credits.
Every Silver, Gold, and Enterprise contract begins with a 30-day pilot period. During the pilot you have full access to all features of your chosen tier. If Tricky Wombat is not the right fit, you may terminate without penalty by providing written notice before the end of the 30th day.
Pilot terms, scope, and success criteria must be agreed upon in writing by both parties before the pilot begins. No charges are refunded after the pilot period concludes and the annual contract takes effect.
Ready to get started?
Schedule a call to see how Tricky Wombat can transform your enterprise search. Every plan starts with a 30-day pilot.
Schedule a Call